The Securus Mobile app now requires Android 5.0 or higher. Please update to the latest version.
The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit passcode
• Setup security questions for easy password reset
Video Connect℠
• Enroll in Video Connect, schedule and visit an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect
Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your incarcerated loved one. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information
Prepaid Calling, Tablet Media, Video Visitation and eMessaging for Inmate Account
Inmate Debit – deposit funds to this account for your incarcerated loved one and they can use the funds to:
• Call any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect
• Purchase stamps to send eMessages and eCards
Feature availability varies by facilities
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your loved one
• Multiple attachments – now attach up to 5 eCards and photos to your message
• Transfer stamps to your loved one or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facilities
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Frequently Asked Questions(FAQ)
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