Why your app needs a support page
App Store Connect asks every app for a Support URL, and App Review checks that it leads to a working page where users can reach you. Google Play shows a contact email and, optionally, your website. A good support page also saves you emails: most questions are about devices, purchases, subscriptions and accounts.
What the page covers
- How to contact you, and how soon you usually reply
- Supported devices and OS versions, from your store listing
- Restoring purchases, cancelling subscriptions and refunds on each store
- Deleting an account, with a link to your account deletion page
- How to report a bug, a link to your privacy policy, your own questions and what's new
Where to link it
- App Store Connect: App Information › Support URL.
- Google Play Console: Store presence › Store settings › Website, or in your app description.
- In your app: in the settings, under Help or Contact us.