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About Citizens Bank Mobile Banking

The Citizens Bank FREE Mobile Banking app allows you to check available balances and activity, transfer funds, pay bills, manage your billers, Send Money with Zelle, deposit checks, and locate ATMs and branches – all on your schedule, at your convenience.

The Citizens Bank Mobile Banking app is available to all Citizens Bank Online Banking customers. Accessing the app is easy – simply use the same Online User ID and Password you have established for Citizens Bank Online Banking.

FEATURES
Access the bank accounts you manage at Citizens Bank Online Banking
View account balances
See recent activity
Pay Bills
Send Money with Zelle®
Transfer money between accounts
Deposit checks
Quickly see selected balances without logging in with Fast Balance

Receive account alerts

SECURITY AND PRIVACY
Our Citizens Bank Online Guarantee® protects you from fraud with 100% Online and Mobile fraud protection. The technical security measures Citizens Bank employs--including state-of-the-art encryption technology, firewalls and secure logon--protect your accounts from unauthorized users. Just like most major credit cards, you are protected 100% against unauthorized online and mobile transactions, visit www.citizensbank.com/security to learn more.

We are committed to protecting the privacy of your financial information. See our online Privacy Policy on our web site at www.citizensbank.com/privacy

CONTACT US
Get help when you need it - Find ATMs and branches near your current location or search by city, state or zip code with our built in branch locator. Contact Customer Service 24/7 with our click to call right from your Android.

¹ To receive funds or request money, the recipient’s email address or U.S. mobile number must already be enrolled with Zelle. "Within Minutes" payments require an active Visa® Debit Card. You do not need a Visa® Debit Card for Standard (3-day) payment delivery. Debit card transaction and point-of-sale limits apply to Zelle transactions.

²At this time, customers cannot receive funds sent or request money from an account with a financial institution that has not partnered with Zelle. Work is underway to implement a solution quickly. In the meantime, the sender can explore other alternatives with their financial institution to send funds.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2020 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A.
Member FDIC

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Frequently Asked Questions(FAQ)

What can I do with the Citizens Bank Mobile Banking app?

With the Citizens Bank Mobile Banking app, you can check balances, transfer funds, pay bills, manage billers, send money with Zelle, deposit checks, and find ATMs and branches.

Who can access the Citizens Bank Mobile Banking app?

The Citizens Bank Mobile Banking app is available to all Citizens Bank Online Banking customers. You can use the same Online User ID and Password for the app.

What features does the Citizens Bank Mobile Banking app offer?

The app allows you to access your bank accounts, view balances, see recent activity, pay bills, send money with Zelle, transfer funds, deposit checks, and use the Fast Balance feature to quickly check selected balances without logging in.

How does Citizens Bank ensure security and privacy?

Citizens Bank employs state-of-the-art encryption technology, firewalls, and secure logon to protect your accounts from unauthorized access. They also offer 100% Online and Mobile fraud protection. For more information, visit www.citizensbank.com/security.

Where can I find the Privacy Policy of Citizens Bank?

You can find the online Privacy Policy of Citizens Bank on their website at www.citizensbank.com/privacy.

How can I contact customer service for assistance?

You can find ATMs and branches near your location using the built-in branch locator on the app. You can also contact Customer Service 24/7 by using the click-to-call feature on your Android device.

What are the requirements for using Zelle with Citizens Bank?

To receive funds or request money with Zelle, the recipient's email address or U.S. mobile number must already be enrolled with Zelle. "Within Minutes" payments require an active Visa Debit Card, but a Visa Debit Card is not necessary for Standard (3-day) payment delivery. Debit card transaction and point-of-sale limits apply to Zelle transactions.

Can I receive funds or request money from an account with a financial institution that has not partnered with Zelle?

Currently, customers cannot receive funds or request money from an account that is not partnered with Zelle. However, work is being done to implement a solution quickly. In the meantime, senders can explore other alternatives with their financial institution to send funds.

Who owns Zelle?

Zelle and the related marks are wholly owned by Early Warning Services, LLC and are used under license.

What is the copyright information for Citizens Bank?

©2020 Citizens Financial Group, Inc. All rights reserved. Citizens Bank is a brand name of Citizens Bank, N.A. They are a member of FDIC.
author
Love this app
Kim LeeRoy Massena
author
Great app! Easy to use, pay bills and keep track of my money.
Rebecca Brown
author
Easy to see balances and make transfers !
Alicia C.
author
Super
lorraine parlante
author
Good
bernestine young
author
24 hour banking
Bob Cronin