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About FirstLine Benefits

This app is in Beta with a launch date for FLB members on 1/1/2021.

Designed for members who are part of the FirstLine™ benefits through their health plan, employer or other group. You must be eligible to register your FirstLine Benefits account.

The FirstLine Benefits app makes it easy to use and manage your benefits. It keeps everything you need to shop in one place. In it, you’ll find details about your benefit, balance info, our online store and tools that make shopping easier.

Create Your Account
A simple onboarding process walks you through setup, so you can quickly register your account and start using your benefit.

Manage Your Account
Securely manage your username, password and email preferences.

Activate Your Card (FirstLine™ Select and FirstLine™ Select+ programs only)
If your program includes a debit card, you can activate and manage your card in the app.

Check Your Balance
Find your current account balance and expiration date, so you know when you have credits to spend.

Shop Online
Buy products from our expansive online catalog and have them shipped directly to your home. You can also track your order status from the app.

Find Stores (FirstLine™ Select and FirstLine™ Select+ programs only)
If your benefit includes an option to shop in-store, you can use the store locator to find participating locations near you.

Scan Products (FirstLine™ Select and FirstLine™ Select+ programs only)
Use the barcode scanner to find out if products are approved as you shop in store.

Get Answers to FAQs
Visit the help center to find quick and easy answers to questions about your benefit.

Contact Customer Service
Reach out to customer service right from the app to get help when you need it.

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Frequently Asked Questions(FAQ)

Who is eligible to register for a FirstLine Benefits account?

You must be a member of the FirstLine™ benefits through your health plan, employer, or other group to be eligible to register for a FirstLine Benefits account.

What can I do with the FirstLine Benefits app?

The FirstLine Benefits app allows you to easily use and manage your benefits. It provides details about your benefits, balance information, an online store, and tools to make shopping easier.

How do I create a FirstLine Benefits account?

The app has a simple onboarding process that guides you through the setup, allowing you to quickly register your FirstLine Benefits account.

What can I manage in my FirstLine Benefits account?

You can securely manage your username, password, and email preferences in your FirstLine Benefits account.

Can I activate and manage my debit card in the app?

If your program includes a debit card, you can activate and manage it in the FirstLine Benefits app.

How can I check my account balance?

You can find your current account balance and expiration date in the FirstLine Benefits app, so you know when you have credits to spend.

Can I shop online using the FirstLine Benefits app?

Yes, you can buy products from our online catalog through the app and have them shipped directly to your home. You can also track your order status.

How can I find participating stores near me?

If your benefit includes an option to shop in-store, you can use the store locator feature in the FirstLine Benefits app to find participating locations near you.

Is there a way to check if products are approved while shopping in-store?

Yes, for FirstLine™ Select and FirstLine™ Select+ programs, you can use the barcode scanner in the app to find out if products are approved as you shop in-store.

Where can I find answers to frequently asked questions?

You can visit the help center in the FirstLine Benefits app to find quick and easy answers to frequently asked questions about your benefits.

How can I contact customer service for assistance?

You can reach out to customer service directly from the FirstLine Benefits app to get help when you need it.