RealRx: Benefits Made Simple

About RealRx: Benefits Made Simple

RealRx: Pharmacy Benefits Made Simple

Managing your pharmacy benefit has never been easier. The RealRx mobile app helps you make informed decisions, save time, and get the most from your pharmacy benefit.

RealRx combines transparent pricing, personalized support, and easy-to-use digital tools to help you stay on track with your health. You have 24/7/365 member support with experienced pharmacy benefit specialists whenever you need assistance.

The RealRx mobile app gives you secure, convenient access to:
• Save your digital member ID card
• Search for covered medications and the price you'll pay at the pharmacy
• Find nearby in-network pharmacies
• Review your prescription history
• View your prescription details
• See the status of your copays and accumulators
• Connect with Member Services for support

WHO CAN USE REALRX
To use the RealRx app, you must be enrolled in a pharmacy benefit administered by RealRx. You'll need your member information to create an account and sign in. Not sure whether your plan uses RealRx? Check your pharmacy benefit ID card or ask your benefits administrator.

KNOW WHAT YOU'LL PAY
• Compare estimated prices at pharmacies near you, with the lowest highlighted
• See whether your plan covers a medication before you fill it
• Review copays for 30-day retail, 90-day retail, and mail order
• Look up coverage policies and your plan's formulary

YOUR COPAYS AND ACCUMULATORS
• Individual and family out-of-pocket totals for the plan year
• Individual and family deductible progress, with clear progress bars

YOUR DIGITAL MEMBER ID CARD
• Member ID, plan name, BIN, PCN, and Rx Group — everything the pharmacy asks for
• Save or share your card as a PDF
• Tap to call Member Services right from the card

YOUR PRESCRIPTION HISTORY
• Every prescription claim, with a detail view for each fill
• Filter by last month, last year, all time, or a custom date range
• See what you paid and what your plan paid, with clear status labels

FIND A PHARMACY
• Search in-network pharmacies by ZIP code and distance, on a map or as a list
• Get address, phone, fax, distance, and directions
• Save preferred pharmacies for next time

PRIOR AUTHORIZATIONS AND FORMS
See your active and past prior authorizations, or check the status of a request without signing in. Submit prior authorizations, formulary exceptions, pharmacy appeals, direct member reimbursement, and authorized representative requests from your phone.
• Attach files like receipts or clinical notes
• Scan a document with your camera to help fill in the form
• Save a draft and finish later
• Get a confirmation with a reference number you can copy

ASK MAIA
Maia is our AI assistant for pharmacy benefit questions — copays, coverage, and how your plan works, with your conversations saved. Maia shares general benefit information; Maia is not a substitute for Member Services and does not give medical advice.

SECURE AND PRIVATE
• Multi-factor authentication by authenticator app or text message
• Optional Face ID or fingerprint unlock for faster access
• Your information is encrypted in transit and stored securely on your device

ABOUT REALRX
RealRx is a transparent, pass-through pharmacy benefit manager committed to helping members access the right medications at the lowest total cost, while providing personalized service and easy access to their pharmacy benefits.

GOOD TO KNOW
Prices in RealRx are estimates based on your plan's benefit at the time you search. Your final cost is determined when your pharmacy submits the claim. Coverage details and plan-year totals update as claims process. RealRx does not provide medical advice — talk with your doctor or pharmacist about your treatment. Location access is optional and used only to find pharmacies near you.

Questions? Contact Member Services at 385-425-4062 or visit https://coopbenefitsgroup.com/contact-us/