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About NYC ACCESS HRA

ACCESS HRA mobile - your benefits on-the-go!

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your case, the EBT balance for each of your benefits, and any upcoming Recertification dates.

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Upload Documents
The Upload section of the app lets you upload and submit documents needed for your case to the Agency. It also shows a list of documents that you already uploaded. Each document you submit stays on the list for 100 days from the date it was submitted.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The My Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the Agency. You can also update this information once every 24 hours.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Traditional Chinese.

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Frequently Asked Questions(FAQ)

What can I view in the Cases section of the ACCESS HRA mobile app?

In the Cases section, you can view the current status of your case, the EBT balance for each benefit, and upcoming Recertification dates.

How can I view my appointments in the app?

You can view upcoming, missed, or completed appointments in the Appointment section of the app.

Can I add reminders for my appointments in the ACCESS HRA mobile app?

Yes, the app allows you to add reminders for your appointments to your phone or tablet.

What information can I see in the Payments section of the app?

In the Payments section, you can view upcoming and past payments for your case, including payments made to your landlord, utility company, or EBT card.

Is there a feature to upload and submit documents in the app?

Yes, the Upload section of the app allows you to upload and submit documents needed for your case to the Agency. You can also see a list of documents you have already uploaded.

How long do the uploaded documents stay on the list in the Upload section?

Each document you submit stays on the list for 100 days from the date it was submitted.

Do uploaded documents prove eligibility?

No, submitting documents does not mean that they prove eligibility. You can check the My Documents section to see if the Agency accepted the documents you submitted.

How can I view the documents accepted by the Agency?

The My Documents section of the app allows you to view the list of documents that the Agency received from you about your case. Accepted documents stay on the list for 60 days from the date they were accepted.

What information does the Profile section provide?

The Profile section provides you with your contact information and notification preferences that you have previously provided to the Agency. You can also update this information once every 24 hours.

Can I receive real-time notifications on my smartphone through the app?

Yes, you can receive real-time notifications on your smartphone about your case, such as upcoming Recertification, online application submission confirmation, appointments, required documentation, and E-notices.

In which languages is ACCESS HRA mobile available?

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Traditional Chinese.