eLeader Retail Portal

About eLeader Retail Portal

eLeader Retail Portal is a mobile B2B platform designed to streamline day-to-day collaboration between retailers and manufacturers or distributors. It provides centralized access to product assortments, ordering, promotions, communications and core store-support workflows.
The app enables users to manage routine business activities without contacting a sales representative for every request. Key features, documents and communications are available through a single, structured interface.

Ordering and product assortment
The app enables users to:
• view order history and track order status,
• duplicate previous orders,
• use suggested orders and ordering reminders,
• browse current promotions,
• access customer- or segment-specific price lists,
• check stock availability,
• receive complementary and substitute product recommendations.
These capabilities simplify repeat ordering and provide greater visibility into order fulfilment.

News and communications
Retail Portal provides direct access to information published by the manufacturer or distributor. Users can:
• view company news and product updates,
• receive information about offers and promotions,
• receive push notifications,
• receive SMS notifications where enabled.
This keeps key commercial and operational information in one place and reduces reliance on fragmented communication channels.

Claims and returns
The app supports the handling of claims, product exchanges, returns and markdown requests. It standardizes issue submission and helps users provide the information required for efficient case resolution.

Surveys and in-store data collection
Users can complete surveys and forms covering store conditions, product availability and ongoing activities. This enables manufacturers and distributors to collect structured field data directly from retail locations.

Merchandising and display compliance
Retail Portal can support:
• in-store display reporting,
• photo capture and upload,
• merchandising standards compliance checks,
• audits powered by eLeader Shelf Recognition AI,
• Perfect Store execution workflows.

These capabilities simplify the documentation of in-store execution and help verify display compliance against defined standards.

Documents and resources
The app can provide access to documents, guidelines, product content, promotional materials and training resources, ensuring that users always have the latest approved content in one place.

Reporting, analytics and inventory
Retail Portal includes predefined reports and can integrate with eLeader Power Analytics. It also supports inventory data capture for product availability monitoring and order planning.

Branding and security
The app interface can be tailored to the manufacturer’s or distributor’s brand identity, including the colour scheme, launch screen and visual assets.
The solution includes GDPR compliance controls, audit logging and role-based access to features and data. An in-app tutorial supports user onboarding.
The features available to each user depend on the deployment configuration. Some capabilities, including order status tracking, stock availability and customer-specific pricing, may require integration with the supplier’s back-end systems.