Optum Assist Android App

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About Optum Assist

Life happens 24/7. The Optum Assist app is available anytime, anywhere to help you navigate the chaos and find the answers and support you can trust. Use it to learn about your EAP services, find providers and explore our library on topics such as anxiety, caregiving, parenting, relationships and depression. The help you need is here.

-EAP service overview- i.e. summary of what’s included in the EAP benefit
-Crisis support- i.e. suicide helpline
-Talk to an EAP specialist
-Chat with EAP specialist
-Provider search/ digital auth/ online scheduling (EAP view)
-Link to portal content hub
-Link to Sanvello
-Links to MSA and CLC programs
-Regulatory, language and accessibility requirements

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Frequently Asked Questions (FAQ)

What is Optum Assist?

Optum Assist is a mobile app that is available 24/7 to provide assistance and support in various areas of life.

What services are included in the Optum Assist app?

The Optum Assist app provides an overview of the Employee Assistance Program (EAP) services, crisis support, the ability to talk or chat with an EAP specialist, provider search options, and access to various content hubs and programs.

Can I find suicide helpline support on the Optum Assist app?

Yes, the Optum Assist app offers crisis support, including a suicide helpline.

How can I talk to an EAP specialist through the app?

The Optum Assist app allows you to talk to an EAP specialist by accessing the chat or call feature.

Is there a provider search option available on the app?

Yes, the Optum Assist app includes a provider search feature to help you find the right healthcare provider.

Can I access online scheduling for EAP services through the app?

Yes, the app provides online scheduling options for EAP services.

Are there any additional programs or content available on the app?

The Optum Assist app provides links to programs such as Sanvello, MSA, and CLC, as well as access to a content hub.

Does the app comply with regulatory, language, and accessibility requirements?

Yes, the Optum Assist app is designed to meet regulatory, language, and accessibility requirements.