Genesys Cloud Insights
Business
Insights makes it easy to monitor and optimize your contact center in real time.
- Downloads
- 2.4K+
- on Google Play
- Price
- Free
- No in-app purchases
- Updated
- Oct 14
- 2026 · v20261014.19
Screenshots
About Genesys Cloud Insights
Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.
Real-time visibility, actionable insights:
* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.
With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.
Real-time visibility, actionable insights:
* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.
With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.
What’s new
Version 20261014.19 · Updated October 14, 2026
- Fixes blank queue/user metrics in five locales (zh-TW, zh-CN, ar, uk, and cs). - Fixes missing definitions in the Alert Details Screen. - Keeps per-queue and per-user metric choices when reopening the dialog by calling the correct multi–media-type save overload. - Applies translation updates across locales.
Alternatives to Genesys Cloud Insights
Looking for apps like Genesys Cloud Insights? Here are 3 similar Android apps on Google Play. The highest rated is Genesys Tempo (3.9/5), and all 3 are free to download.
| App | Rating | Price | Installs | Last updated | Compare |
|---|---|---|---|---|---|
| Genesys Cloud Insights | – | Free | 1,000+ | Oct 14, 2026 | |
| Genesys Tempo | 3.9 / 5 | Free | 50,000+ | Sep 24, 2026 | Compare |
| Genesys Cloud Communicate | 2.6 / 5 | Free | 50,000+ | – | Compare |
| Genesys Cloud Collaborate | 3.7 / 5 | Free | 50,000+ | – | Compare |