FaiServe

About FaiServe

FaiServe is the field-service mobile companion for CKM InfoTech's customers. Technicians receive their dispatched jobs from the office, navigate to the customer site, capture work photos with timestamp and GPS, collect a customer signature, and close the job — all from their phone.

Key features

• Today's job list, sorted by scheduled time and priority
• One-tap navigation to the customer address via Google Maps or Waze
• Live ETA streaming to the customer and dispatcher while travelling
• Before / During / After photo capture with embedded GPS metadata for verification
• On-device customer-signature capture with apparent-touch fidelity
• Auto-generated Service Report PDF that you can share via WhatsApp or email
• Push notifications for newly assigned jobs and 15-minute schedule reminders
• Offline-aware capture: photos and signatures queue locally and upload when connectivity returns
• Multi-tenant SaaS — connects to your organisation's FaiServe server

Designed for installation, maintenance, delivery, inspection, cleaning, and repair teams. FaiServe is not a standalone product — it requires your organisation's FaiServe backend, provisioned by CKM InfoTech or an authorised reseller. To install, enter your organisation's FaiServe server URL on the login screen and sign in with the credentials your administrator provided.

CKM InfoTech, Malaysia — https://www.ckminfotech.com