Tolk - Customer Service

About Tolk - Customer Service

Tolk is a customer service workspace built for support, sales and operations teams. Use the Android app to access your existing Tolk workspace and keep customer conversations moving when you are away from your desk.

One inbox for customer conversations
View and reply to conversations from the channels connected to your organization. Depending on your workspace configuration, these may include WhatsApp, Instagram, Facebook, Messenger, Telegram, email and website chat. Keep customer context in one place instead of switching between separate apps.

Work together as a team
- Assign conversations to the right teammate or team.- Update status, priority and labels.- Add private notes for internal collaboration.- Review customer details and conversation history.- Follow up on open and pending conversations.

AI-assisted customer service
Where enabled by your organization, Kai helps your team summarize conversations, draft replies, translate messages and identify the next action. You remain in control and can review content before sending.

Stay responsive from mobile
Receive notifications for new or assigned conversations, reply on the go and share supported attachments. Managers and agents can keep work moving without losing ownership or context.

Built for Tolk business accounts
This app is for authorized users of organizations that already use Tolk. Create a workspace at tolk.chat or accept an invitation from your organization, then sign in with your existing username and password.

Availability of channels, AI tools, automations and other features depends on your organization’s plan, permissions, connected services and platform capabilities.