Back to Top
Zoho Desk Screenshot 0
Zoho Desk Screenshot 1
Zoho Desk Screenshot 2
Zoho Desk Screenshot 3

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit, close and move with quick swipes.

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later.

Similar Apps

Bigin by Zoho CRM

Bigin by Zoho CRM


"Bigin by Zoho CRM is a solid pipeline-based CRM solution for small...

Zoho Campaigns-Email Marketing

Zoho Campaigns-Email Marketing


Zoho Campaigns is an email marketing software to reach, engage, and grow...

Zoho Analytics – Mobile BI Das

Zoho Analytics – Mobile BI Das


View insightful visualizations on-the-go, enabled by this data visualization software. This mobile...

HR Management - Zoho People

HR Management - Zoho People


Zoho People - A cloud based HRMS solution that takes care of...

Zoho Mail - Email and Calendar

Zoho Mail - Email and Calendar


With full-fledged Email, Calendar and Contacts packed into one single app, Zoho...

Zoho Analytics - Dashboards

Zoho Analytics - Dashboards


Zoho Analytics - Dashboards is an immersive native mobile app to access...

The best customer service I ever had experienced working with any tech company.
Prince Chhabra
Great app
Colin Comrie
Excellent system
kevin smith
Very good It better that the crapy Gmail is game over
Nano Tech
I've been using different apps to manage my organization's interactions with my clients. But this one has proven to be the best suited for my business. Kudos to the Zoho team for coming up with such an elega...
Vedaj J Padman