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About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit, close and move with quick swipes.

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later.

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Frequently Asked Questions(FAQ)

What is Zoho Desk?

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, customizable, and cost-effective.

What are the key features of Zoho Desk?

The key features of Zoho Desk include organizing tickets based on due time or customer type, bringing in customer information from Zoho CRM, displaying tickets as conversations, collaborating with team members, receiving notifications on ticket updates, performing quick ticket actions, managing tickets from any department, adding and updating comments and ticket fields, receiving push notifications, re-assigning tickets, moving tickets to other departments, viewing attachments on tickets, and saving responses as drafts.
author
Excellent
Hey
author
The best customer service I ever had experienced working with any tech company.
Prince Chhabra
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Great app
Colin Comrie
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Excellent system
kevin smith
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Very good It better that the crapy Gmail is game over
Nano Tech
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I've been using different apps to manage my organization's interactions with my clients. But this one has proven to be the best suited for my business. Kudos to the Zoho team for coming up with such an elega...
Vedaj J Padman