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About Zoho Lens

Ease the means to get expert visual support from the agents, using Zoho Lens.

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.

Zoho Lens entails the following features:

Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.

AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.

Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.

Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.

Session Notes
Jot down notes and thoughts during the session which you can reference back later.

Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.

Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.

Zoho Lens mobile app is an extension of our web application Zoho Lens.
Download and signup for a 14 days free trial.

For further comments, suggestions, and questions, please write to us at [email protected]

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Frequently Asked Questions(FAQ)

What is Zoho Lens?

Zoho Lens is an efficient remote assistance tool that allows support agents to provide expert work instructions to customers or field agents by accessing their smartphone through a session. It enables HD video and audio communication and allows for live object annotation for problem-solving.

What features does Zoho Lens have?

Zoho Lens includes features such as live streaming of high-definition real-time video from the customer's smartphone, AR annotation to add virtual information to the video stream, voice support and in-app chat for communication, zooming, freezing, and taking screenshots of the video feed, session notes for jotting down important information during a session, and the ability to initiate or schedule sessions for convenience.

What is the Zoho Lens mobile app used for?

The Zoho Lens mobile app is an extension of the web application and allows users to access the features and functionality of Zoho Lens on their mobile devices. It can be downloaded and used for a 14-day free trial.

How can customers join a Zoho Lens session?

Customers can join a Zoho Lens session by tapping the shared join link or by entering their name and session key and then tapping 'Join'.

How can I get further support or ask questions about Zoho Lens?

For any further comments, suggestions, or questions about Zoho Lens, you can write to us at [email protected].
Awesome app
Pramod Sharma