Zellio CX

About Zellio CX

Zellio CX is the mobile app for e-commerce support teams. Answer customers on WhatsApp, Instagram, Messenger, TikTok, Telegram and email. Work tickets. Handle orders. All from your phone.

Built for support agents, team leads, and store owners who need to stay fast when they are away from a desk.

INBOX
• One inbox for every connected channel
• Send text, photos, video, voice notes, and documents
• Take a photo in the app, then crop or draw on it before you send
• Saved replies: type / to insert one
• Assign, snooze, resolve, and set priority, one by one or in bulk
• Search and filter your conversations

ORDERS
• Create orders from a conversation for your connected store (Shopify, WooCommerce, and more)
• Live shipping rates, discounts, and one-time items
• Mark an order as shipped or paid
• AI suggests order details from the chat. You check them before you save

TICKETS
• Create, assign, prioritize, and resolve tickets
• SLA timers show how much time is left
• Link tickets to conversations and orders
• Filter by status, priority, or assignee

SOCIAL COMMENTS
• Review comments on Instagram, Facebook, and TikTok
• AI labels each comment as positive, neutral, or negative
• Filter by status or urgency, then reply, hide, or delete

NOTIFICATIONS
• Push alerts for new messages, mentions, tickets, queue updates, and SLA warnings
• Choose which alerts you get

MADE FOR DAILY USE
• Sign in with fingerprint or face unlock
• Your login stays in your phone's secure storage
• English and Arabic, with full right-to-left layout
• Light and dark theme

REQUIREMENTS
Zellio CX needs a Zellio workspace account. Sign up at https://zellio.ai

Privacy Policy: https://zellio.ai/privacy