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About My Doctor Online (NCAL Only)

My Doctor Online for Kaiser Permanente Northern California members. Stay connected with your doctor and care – and your family's – anytime, anywhere.

App features:
• Schedule appointments, including video visits, in Medicine, Women’s Health, Pediatrics, and Optometry. If your doctor has made a referral, you can also schedule a specialty appointment using the app.
• Try an E-visit for quick, convenient online care for common health concerns.
• Join a video visit right from the app.
• Receive appointment reminders and details, cancel or reschedule appointments, and access past visit information.
• Get preventive health reminders.
• Refill prescriptions.
• View lab test results.
• Email your doctors and attach photos from your phone.
• Call our 24/7 Appointment and Advice Call Center.
• Search for doctors and health information.
• Get timely health tips to help you stay well.

My Doctor Online: Your personalized care in one place!

Getting Started

After you download and launch the app, you’ll be asked for your kp.org user name and password. If you are a Northern California member and don’t yet have a kp.org user name and password, you can register from the app – just tap “Sign In Help” and follow the prompts.

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Frequently Asked Questions(FAQ)

What is My Doctor Online?

My Doctor Online is an app for Kaiser Permanente Northern California members to stay connected with their doctors and access their family's healthcare information anytime, anywhere.

What features does the app offer?

The app offers features such as scheduling appointments (including video visits), trying E-visits for common health concerns, joining video visits, receiving appointment reminders and details, accessing past visit information, getting preventive health reminders, refilling prescriptions, viewing lab test results, emailing doctors and attaching photos, calling the Appointment and Advice Call Center, searching for doctors and health information, and receiving timely health tips.

How can I schedule an appointment through the app?

You can schedule appointments, including video visits, in Medicine, Women’s Health, Pediatrics, and Optometry using the app. If your doctor has made a referral, you can also schedule a specialty appointment using the app.

Can I access my past visit information through the app?

Yes, you can access past visit information through the app.

Can I refill my prescriptions through the app?

Yes, you can refill your prescriptions through the app.

Can I view my lab test results through the app?

Yes, you can view your lab test results through the app.

Can I email my doctors through the app?

Yes, you can email your doctors and attach photos from your phone through the app.

Is there a 24/7 helpline available through the app?

Yes, there is a 24/7 Appointment and Advice Call Center that you can call through the app.

How can I register for a kp.org user name and password?

If you are a Northern California member and don’t yet have a kp.org user name and password, you can register from the app. Just tap “Sign In Help” and follow the prompts.

What are the benefits of using My Doctor Online?

The benefits of using My Doctor Online include staying connected with your doctor and care anytime, anywhere, scheduling appointments and accessing past visit information, trying E-visits for convenience, receiving appointment reminders and health tips, refilling prescriptions, viewing lab test results, emailing doctors, accessing health information, and more.