Help Scout

Help Scout Productivity

Bring your help desk to your pocket with Help Scout for Android

Rating: 3.5; 390 ratings
Downloads: 45.8K+; on Google Play
Price: Free; No in-app purchases
Updated: Oct 20; 2026 · v2026.15

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Screenshots

About Help Scout

Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.

Thoughts, feedback, suggestions? We'd love to hear it all! Email [email protected] and let us know!

The minimum age rating to use this app is 16.

What’s new

Version 2026.15 · Updated October 20, 2026

You can now send photos and files in SMS replies on numbers that support MMS. Tap the attachment button to add up to 10 files, and we'll let you know if one can't be sent by text. This release also stops draft autosave from retrying over and over after an error, and keeps your reply in place if an attachment fails to upload.

User reviews

Dion

This app has improved a lot in the last few months, it is usable now to quickly check incoming mails and answer them. What I would like to see is better support for tablets.

Francis V.

Thanks for bringing this to Android. Here are my wish list for the app to make this perfect. The ability to move the email to another inbox will truly be a great addition :-) update. can you please add the ability to hyperlink texts in mobile devices.

Harry F

Easily the best helpdesk software on the market. Keep up the good work!

Utku Zihnioglu

Great app

Deepak Abi

Hi Team, Sorting options are missing and email read view is not comfortable. Zoom out option or good view help to work on.

Kevin Kirbits

a great email platform!

App details

Help Scout is a free Productivity app for Android with 10,000+ installs on Google Play and a 3.5/5 average rating from 390 ratings. It was released on February 13, 2017 and last updated on October 20, 2026. It's developed by Help Scout. It requires Android 8.0 or later.

Category: Productivity
Rating: 3.5 / 5 (390)
Installs: 45,823
In-app purchases: No
Ads: No ads
Version: 2026.15
Requires Android: 8.0
Content rating: Everyone
Released: February 13, 2017
Last updated: October 20, 2026
Developer: Help Scout

View on Google Play

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