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About Entergy

Entergy app provides a quick, easy bill payment method, view outages and usage.

Entergy’s mobile app offers customers a quick and easy way to manage their accounts. After viewing account balance and due date, customers can pay with a single swipe. Customers can also enroll in PaperFREE billing, make payment arrangements and choose a monthly billing date. With a bank account or debit/credit card, customers can pay as a guest.

Find outage information on our outage map, Entergy Storm Center, or via text alerts for your specific location. Customers can also use the app to report an outage or check outage status via text messages.

Take control by viewing daily usage and costs or monthly trends. Save energy and money with the latest energy efficiency tips.

The app offers the ability to set up and manage contact preferences for billing, outage, usage and more via text, voice, or email channels. You can customize your dashboard to suit your needs and find the information you need, fast. Learn our latest news and updates with a single tap. Provide your feedback using Real Time Ratings following payments or before logout or share free form via Contact Us on More screen.

Need to register your account? Visit myEntergy.com

What's New:

Entergy’s latest version is a native mobile app, replacing the prior web version.

New features include:

• Biometrics Authentication – After first login using myEntergy credentials, mobile app users can opt in for face or fingerprint recognition.

• Pay Now – One-time Quick Pay setup allows users to pay with single swipe.

• Power Status and Estimated Time to Restore – After logging in, customers will see power status from the home screen, where they can track estimated restoration times during outages.

• View Outage Map – A new map built for mobile devices allows users to track outage by the customer service address or location of their mobile device.

• View Usage from Smart Meters – Customers with an AMI advanced meter installed can view their usage, which updates every 4-5 hours with real-time usage and cost.

• Guest Payment – This option allows customers to “Continue as Guest,” using their customer account number and QPC code to make a guest payment.

• Map of Walk-in Payment Centers and Locate Nearest Payment Center: Find the nearest locations based on mobile device location.

• Learning Videos – Mobile app overview and How To Videos are available on More screen or directly on Entergy YouTube.

The app offers several methods of providing feedback to help us improve the customer experience:

• Real Time Customer Ratings – A screen will display to provide star ratings, with an option for comments about the mobile app experience, following payment or when logging out.

• Contact Us – Located on the “More” screen, customers can provide feedback on use of the mobile app, including suggested enhancements, in free form text.

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Frequently Asked Questions(FAQ)

What can the Entergy app do?

The Entergy app allows customers to easily pay their bills, view outages and usage, enroll in PaperFREE billing, make payment arrangements, and customize their contact preferences.

How can I pay my bill using the Entergy app?

Customers can pay their bills with a single swipe using their bank account or debit/credit card. They can also choose to pay as a guest using their customer account number and QPC code.

Can I track power outages using the Entergy app?

Yes, the app provides outage information through an outage map, Entergy Storm Center, or text alerts specific to your location. Customers can also report outages and check outage status through the app.

Can I view my daily usage and costs with the Entergy app?

Yes, the app allows customers to view their daily usage and costs, as well as monthly trends. It also provides energy efficiency tips to help save energy and money.

What are the new features of the latest version of the Entergy app?

The new features of the latest version of the Entergy app include biometrics authentication for face or fingerprint recognition, one-time quick pay setup, power status and estimated time to restore during outages, a mobile-friendly outage map, usage viewing for customers with AMI advanced meters, guest payment option, map of walk-in payment centers, and learning videos for app overview and tutorials.

How can I provide feedback about the Entergy app?

Customers can provide feedback by giving real-time customer ratings and comments following payment or logging out. They can also provide feedback and suggestions for enhancements through the "Contact Us" feature on the app's "More" screen.
author
Good
Destiny Chin-Hae
author
Easy and very detailed. Love it!
Selbya R Carroll
author
Good
Frederick Davis
author
Much better UI/UX
Ellen Munkie
author
Very helpful app👍Very fast to acknowledge an outage, also kept me updated with ET of being back on & the problem. Back on before ET, keep it up Entergy.
Kathleen Romero
author
Awesome
annette sturgis