Agent Hunter

Never miss a customer who needs a human.

Agent Hunter is the mobile app for human customer service agents. Sign in with your organization's Agent Hunter API URL and bearer token, go on duty, and handle live chat escalations from your phone—wherever your team works.

When a conversation on your connected platform needs a real person, Agent Hunter shows the queue, sends push alerts, and lets you claim, reply, and resolve without racing back to a desktop.

WHAT AGENT HUNTER DOES
• Alerts you in real time when someone needs a human agent
• Shows the live escalation queue so your team can see what's waiting
• Lets you claim chats before another agent picks them up
• Keeps full conversation context from the handoff
• Supports reply and resolve workflows so conversations close cleanly

KEY FEATURES
Real-time push alerts — Get native push notifications when a new escalation arrives. Tap a notification to jump straight into the chat.

Claim chats from the queue — See open escalations, claim the next available chat, and take ownership so customers talk to one agent.

Queue management — View pending escalations, your assigned chats, and on-duty status in one place.

Pass and resume — Pass a chat on your queue and resume when you're ready.

Sound alerts and TTS — Distinct tones and optional spoken alerts when a new chat arrives.

On-duty toggle — Push registration follows your status so you are not pinged when you cannot help.

Secure sign-in — API token from your administrator, with optional PIN lock on shared devices.

WHO IT'S FOR
Customer service agents and support staff whose organization provides an Agent Hunter API endpoint—any chat, helpdesk, or ecommerce stack that implements the API.

REQUIREMENTS
• Agent Hunter API base URL and bearer token from your administrator
• Internet connection; notification permission recommended for real-time alerts

HOW IT WORKS
1. Your organization exposes an Agent Hunter API endpoint.
2. An admin issues you a bearer token.
3. You sign in to Agent Hunter with that URL and token.
4. When chats escalate to humans, you claim and reply from your phone.

Download Agent Hunter and be ready when your queue needs you.