WPMAM Support

WPMAM Support connects you to the help desk of any company that runs SupportCandy on its WordPress website. Customers keep track of their tickets, and support teams work the queue from anywhere.

GETTING STARTED
The company you work with gives you a 6-digit company code, a QR code or a link. Enter the code or scan the QR, then sign in with the same account you use on that company's website. One app can hold several companies. Add another from the site name at the top of the home screen.

FOR CUSTOMERS
- See your tickets, with search and status filters
- Open a new ticket using the company's own ticket form
- Reply and attach photos
- Close a ticket when it is solved
- Get a push notification when there is news on your ticket
- See suggested help articles while you type, when the company has a knowledgebase

FOR SUPPORT TEAMS
- Reply or add internal notes, with photos
- Change status, priority and category
- Assign tickets to a teammate
- Edit ticket fields and tags
- Run manual workflows (needs the SupportCandy Workflows add-on)

FOR COMPANY GROUPS
When the company uses SupportCandy Usergroups, members see their group's tickets and a Team screen of the people in it.

FOR COMPANIES
Want this app for your own help desk? Install MAM Main and MAM SupportCandy on your WordPress site, connect it to WP Mobile App Manager, and share your company code. There is no app to build and no app store account to set up. Details at wpmobileappmanager.com.

SupportCandy is a help desk plugin for WordPress. WPMAM Support is made by Tiny Screen Labs and is not affiliated with SupportCandy.