My TELUS

About My TELUS

Stay on top of your account with My TELUS.

The My TELUS app lets you conveniently manage your Mobility and Home accounts wherever you are.


Please note:

My TELUS requires Android 5.0 and up.

Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.

Features for customers with monthly plans include:

• Monitor your monthly data, text, and voice usage
• Check your account balance
• Make a one-time payment, set up automatic payments, make payment arrangements, and report a payment
• Set up SMS or email notifications when your bill is ready
• Download and view past bills
• Add Easy Roam for travel coverage
• Add or remove features like text messaging or data packs
• Check your device balance and contract status

Features for customers with prepaid accounts include:

• Monitor your prepaid add-on usage
• Check your account balance
• Top-up your prepaid services using a credit card or PIN
• Add features like text messaging, voicemail, etc.

Home Services customers can use the app to:

• Quickly pay your internet, TV, mobile and home phone bills
• Easily manage your Pik TV and Optik TV channels, theme packs, and premium selections
• Review and update all your TELUS plans
• Easily monitor your internet usage to avoid overages
• Enrol in TELUS Rewards and check your points balance


The My TELUS app requests these permissions from your device:

• Directly call phone numbers, to enable the app to call TELUS support for you with one simple tap.
• View network connection, to detect the network in use (i.e. Wi-Fi or mobile).
• Full network access, to access the Internet and communicate with TELUS servers.
• Location, to support and simplify the purchasing of travel options, and for special in-store offers.


Like using My TELUS? Please take a few minutes to rate us and tell us what you think.