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About My Telstra

Easy access to relevant info
• See a snapshot of your services, rewards and most important updates.
• Easily locate your billing and order update messages in the new and secure notifications centre.
• Track the progress of new orders.
• Roam with confidence - check your usage, recharge on the go and get support when overseas.
• Update your contact details and nickname your services for easy reference.
• Manage your Foxtel from Telstra service.

Receive help that’s actually helpful
• Get relevant help, ask queries and respond to replies in your time.
• Be on top of any outages.
• Book in-store appointments.
• Easily recover your username or password if you ever forget it.

Get closer to Telstra Plus rewards
• Join, access and quickly see your Telstra Plus™ points balance.
• Receive exclusive member benefits such as pre-sale concerts, and discounted movie and sports tickets.

View and pay your bills easily
• View current and past bills whenever you want.
• Make payments on the go quickly and securely.
• Get notified when a bill’s due.
• Easily manage direct debits, query bill charges and request a payment extension.

More control for pre-paid customers
• Recharge fast. Wherever you are.
• Check your balance, plus track your usage and recharge history.
• Purchase extra data and international roaming packs.

No surprises for Post-Paid customers
• Quickly find your usage and your contract’s end date.
• View current and previous bills.
• Pay your latest bills wherever you are

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Frequently Asked Questions(FAQ)

What can I do with My Telstra?

With My Telstra, you can easily access relevant information, see a snapshot of your services and rewards, track the progress of new orders, manage your Foxtel from Telstra service, and more.

How can My Telstra help me receive help?

My Telstra allows you to get relevant help, ask queries, and respond to replies in your own time. You can also be on top of any outages and book in-store appointments if needed.

What are the benefits of Telstra Plus rewards?

With Telstra Plus rewards, you can join, access, and quickly see your Telstra Plus™ points balance. You can also receive exclusive member benefits such as pre-sale concerts and discounted movie and sports tickets.

How can I view and pay my bills with My Telstra?

My Telstra allows you to view current and past bills at any time. You can make payments on the go quickly and securely, get notified when a bill is due, and easily manage direct debits, query bill charges, and request a payment extension.

What features does My Telstra offer to pre-paid customers?

For pre-paid customers, My Telstra offers the ability to recharge fast, check your balance, track your usage and recharge history, and even purchase extra data and international roaming packs.

What features does My Telstra offer to post-paid customers?

For post-paid customers, My Telstra allows you to quickly find your usage and your contract's end date. You can view current and previous bills, as well as pay your latest bills wherever you are.