SST Staff

About SST Staff

SST Staff - Agent Productivity & Management
Keep Your Team Performing at their Best

SST Staff is a comprehensive workforce management solution designed to empower your agents and streamline your operations. With powerful features for tracking performance, managing time off, and gathering employee feedback, this app puts the tools you need right at your fingertips.

Key Features:

Agent Tracking Dashboard
• Monitor key metrics like call volume, customer satisfaction, and productivity
• Identify top performers and areas for improvement
• Access detailed reports and analytics for your team

Vacation & Absence Management
• Allow agents to submit time-off requests through a simple, mobile-friendly interface
• Route requests through an approval workflow for manager review
• Track accrued time off and remaining balances

Late Arrival Management
• Agents can submit late arrival requests with reasons
• Requests are routed for manager approval
• Integrates with time and attendance tracking

Employee Feedback & Development
• Provide a secure channel for agents to share ideas, concerns, and feedback
• Review agent feedback and address issues to improve the workplace
• Create personalized development plans to help agents grow their skills

With SST Staff, you can unlock your team's full potential, improve productivity, and cultivate a culture of open communication and continuous improvement. Download now and take control of your workforce management!