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About Now Support

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.

With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID

Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310

© 2021 ServiceNow, Inc. All Rights Reserved.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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Frequently Asked Questions(FAQ)

What is Now Support Mobile?

Now Support Mobile is a mobile app powered by the Now Platform that allows users to perform administrative tasks, resolve cases, fulfill self-service requests, and get assistance from the Now Virtual Agent on their mobile devices.

What features does Now Support Mobile offer?

Now Support Mobile offers several features, including request tracking, real-time notifications, access to a library of knowledge articles, service catalog fulfillment, insights from the Now Virtual Agent, and the ability to log in with facial recognition or touch ID.

What is the Now Platform?

The Now Platform is a digital workflow platform that enables organizations to streamline processes and enhance productivity across departments, systems, and individuals.

Where can I find detailed release notes for Now Support Mobile?

Detailed release notes for Now Support Mobile can be found at this URL: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

What is EULA?

EULA stands for End-User License Agreement. You can find the EULA for Now Support Mobile at this URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310