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About ServiceNow Agent - Intune

ServiceNow Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.

IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​

With Mobile Agent you can:​
• Manage the work assigned to your teams​​
• Triage incidents and cases​​
• Act on approvals with swipe gestures and quick actions​​
• Complete work while offline​​
• Access the full issue details, activity stream, and related lists of records​​
• Optimize workflows with location, camera, and touchscreen hardware

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

NOTE: This app requires the ServiceNow Madrid instance or later.

EULA: https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310

© 2021 ServiceNow, Inc. All Rights Reserved.​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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Frequently Asked Questions(FAQ)

What is ServiceNow Agent for Intune?

ServiceNow Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.

What is required to use ServiceNow Agent for Intune?

This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.

What does the ServiceNow Mobile Agent app do?

The ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on, and resolve requests on the go. Agents can manage and resolve end user issues from their mobile devices, even without Internet connectivity.

What workflows are available in the ServiceNow Mobile Agent app?

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management. Organizations can also configure and extend the workflows to meet their unique needs.

What can be done with Mobile Agent?

With Mobile Agent, you can manage the work assigned to your teams, triage incidents and cases, act on approvals with swipe gestures and quick actions, complete work while offline, access the full issue details, activity stream, and related lists of records, and optimize workflows with location, camera, and touchscreen hardware.

Where can I find the detailed release notes for the app?

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

What are the system requirements for the app?

This app requires the ServiceNow Madrid instance or later.

Where can I find the End User License Agreement (EULA) for the app?

The End User License Agreement (EULA) can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310

Who owns the trademarks associated with ServiceNow?

ServiceNow, Inc. owns the trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
author
Just register the app with my organization, looking good
Prasanna Patil