First Step Help

RouteThis Tools

Runs network tests to help First Step Internet tech support agents solve issues

Rating: 5.0; 6 ratings
Downloads: 1K+; on Google Play
Price: Free; No in-app purchases
Updated: Sep 17; 2026 · v26.18.5

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Screenshots

About First Step Help

First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!

After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan

With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check.

Note: The location permission gives us access to additional network data

What’s new

Version 26.18.5 · Updated September 17, 2026

Bug fixes and performance improvements

User reviews

Turbles

Useful!

Sindi Jackson

They have there ups and downs but always seem to make it right and always get things done super fast excellent service as a new customer!!

R L

Works great!

App details

First Step Help is a free Tools app for Android with 1,000+ installs on Google Play and a 5.0/5 average rating from 6 ratings. It was released on October 16, 2019 and last updated on September 17, 2026. It's developed by RouteThis. It requires Android 6.0 or later.

Category: Tools
Rating: 5.0 / 5 (6)
Installs: 1,000+
In-app purchases: No
Ads: No ads
Version: 26.18.5
Requires Android: 6.0
Content rating: Everyone
Released: October 16, 2019
Last updated: September 17, 2026
Developer: RouteThis

View on Google Play

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Looking for apps like First Step Help? Here are 6 similar Android apps on Google Play. The highest rated is SBB techFiX (5.0/5), and all 6 are free to download.

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