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About Excom Help

Only run this app if you've been referred by an Excom support agent.

Excom Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!

After running your scan, an Excom support agent needs to look at the information collected, so please contact after you have run a scan.

Note: The Android location permission gives us access to additional network data

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Frequently Asked Questions(FAQ)

Can I run Excom Help without being referred by an Excom support agent?

No, you can only run Excom Help if you've been referred by an Excom support agent.

What does Excom Help do?

Excom Help runs network tests and diagnostics to help solve your internet problems. It allows you to share the test results with the support representative who is assisting you.

How does Excom Help benefit me?

Excom Help helps the support representative to quickly solve your internet issues so that you can enjoy your internet package to the fullest.

What should I do after running a scan with Excom Help?

After running the scan, please contact an Excom support agent so that they can analyze the information collected during the scan.

Why does Excom Help require Android location permission?

The Android location permission is required to access additional network data, which can help in diagnosing and resolving internet connection issues.