Resolve

Resolve is Hi-Solve's technical support app that connects customers with the support team in one place.

For customers:

• Open a new support ticket and select the project and priority.

• Track the status of each ticket: open, in progress, resolved, or closed.

• Communicate with the support team within the ticket using text, images, files, and voice messages.

• Receive instant notifications for every response or status change.

• Reopen a ticket or rate the service after closing it.

For staff and project managers:

• A dashboard displaying the number of open, closed, new, and unassigned tickets.

• Filter tickets by status, priority, project, stage, assigned employee, and date.

• Change the status, assign the ticket to an employee, and add internal notes that the customer cannot see.

• A complete log of everything that happens on the ticket.

• Export tickets to a CSV file.

Other features:

• Works offline: The latest data is saved on the device, and responses are sent automatically when the connection is restored. • Supports Arabic, English, and night mode.

Requires a Resolve account from your company.