ProResponse

About ProResponse

ProResponse is the customer management app your dealership uses to work leads, follow up with customers, and stay on top of every deal, right from your device. It is built for the sales and service teams at RV, marine, powersports, and auto dealerships, so the information you need to move a deal forward travels with you on the lot, at a show or on the road. Contact details, vehicles, appointments, texts, emails, and notes are all there.

Your day, organized
Open the app each morning to a daily agenda that shows what needs attention now: today's appointments, follow-up calls, new leads waiting to be worked, upcoming tasks, and customer birthdays. Act on any item with a tap so nothing slips.

Every customer in one place
Each customer profile keeps contact information, vehicles of interest, appointments, communication history, notes, and current status together. Find anyone in seconds by name, phone, email, unit type, lead source, status, date range and more.

Reach customers directly
Send and receive email inside the app using templates that fill in customer and vehicle details automatically, and see when a message is opened or a link is clicked. Text customers two ways from your dealership's business number with full conversation threads, photos, saved replies, and scheduled sends. Place a call from any customer record. Every message is logged to the customer's timeline automatically.

Internet leads, handled
New internet leads are captured, matched to existing customers, and routed to the right rep. Managers can watch the lead queue, assignments, response times, and follow-up activity as it happens.

Pipeline and inventory
Track active deals through each stage and take action without leaving the view. Look up live inventory with photos, stock numbers, and pricing while you are standing with a customer.

Built for managers and multi-store teams
Set rep schedules and lead-routing rules, review activity and performance reports, and manage tasks and action plans. Reps who cover more than one store switch between rooftops with a tap, and role-based permissions keep each person's access appropriate to their job.

Designed for phones and tablets, with dark mode, adjustable text size, and large touch controls for fast, comfortable use through a busy day.