kromis

Kromis Agent is the official CRM app for the sales and service team of Kromis Machine. It is used only by Kromis Machine employees, who sign in with their company account.

WHAT STAFF USE IT FOR
• Customers and leads: view and update customer details, saved addresses, interest rating, labels and history.
• Orders: create orders and quotations, record payments with screenshots, track delivery, handle returns.
• Complaints: log and follow up service complaints.
• Follow-ups: set call-back reminders with date and time, and get alerts on time.
• Attendance: check in and out with a selfie and the office location.

WORK CALL LOGGING FOR THE COMPANY CRM
Agents talk to customers on their work phones. With the employee's consent, Kromis Agent reads the phone's call log so each work call (number, time, duration and direction) is saved against the right customer in the Kromis Machine CRM. Where the phone records calls, the call recording is attached to that call. During a call, the app shows the customer's details, past orders and notes, so the agent can help the customer quickly.

Managers use this call history to follow up with customers and review the team's work. The data is stored on Kromis Machine's own server and is not shared outside the company.

A Kromis Machine company login is required. Accounts are created by the company admin.