UBTS

It’s a digital initiative to track utility bill delivery status having LAT & LONG of the customer premises. It helps to monitor each status of bill delivery by courier agencies.

Bar Code printed in the Utility Bill scanned by using UBTS App & during handed over the bill to the customer the same App capture the LAT & LONG of customer premises which help to check the authenticity of the bill delivery as POD.

Objective of launching this App :
Enhanced Customer Experience by better informed communication.
Reduction in Customer complain related to Bill Delivery.
Efficiency increase in all related / subsequent processes.
Automated fail proof process for establishing credibility.