vira

Vira brings all your customer communications into one powerful, unified inbox. Connect your business across whatsapp, Instagram, Facebook Messenger, tiktok, and live website chat so you never miss a message, inquiry, or lead again.

Whether you're running a fast-growing e-commerce store, a service business, or managing customer support, Vira helps you respond faster, collaborate with your team, and close more sales.

Key Features:

All-in-One Shared Inbox: Manage messages from WhatsApp, Instagram DMs, Facebook Messenger, TikTok, and your website live chat in a single stream.

Smart Conversation Routing: Automatically route inquiries to the right team member or department based on availability, skill, or custom rules.

Instant AI Replies & Automation: Set up AI-powered responses to handle FAQs, qualify leads, and provide 24/7 instant replies even when your team is offline.

Built-in Lead Tracking & CRM: Capture lead details, track customer history, add notes, and tag conversations to guide prospects smoothly through your sales funnel.

Team Collaboration Tools: Reassign conversations, leave internal notes for teammates, and prevent duplicate replies with real-time collision detection.

Analytics & Performance Insights: Monitor response times, team performance, and resolution rates to continually improve your customer experience.