NextApps - CRM

About NextApps - CRM

We launched the first official version of the app, developed to centralize customer service via WhatsApp, automate conversations with Artificial Intelligence, and offer a complete view of your sales funnel and business performance.

🔐 Secure Access
• Login with email and password
• Real-time data validation
• Option to show or hide password

📊 Smart Dashboard
• Real-time KPIs: revenue, leads, sales, and conversion rate
• Visualization of lead funnels with progress by stage
• Side-by-side funnel comparison
• Strategic business metrics: average ticket, response time, and conversion time
• AI performance metrics: leads served, engagement, and conversions
• Filters by AI agent
• Quick data updates

🤖 Agents with Artificial Intelligence
• Complete management of AI-powered customer service agents
• Quick activation and deactivation of agents
• Available agent types: SDR, Qualification, Sales, and Support
• Customization of AI behavior:
– Communication style
– Response length
– Use of emojis
– Automatic questions and trained answers (FAQ)
• Configuration of automatic follow-ups
• Linking agents to WhatsApp Numbers

💬 Message Center
• View and manage WhatsApp conversations in one place
• Search by name, phone number, or content
• Complete message history
• Send texts and media (images, videos, and documents)
• Message status (sent, delivered, and read)
• Scheduling of future messages
• AI control and follow-up by lead

📱 WhatsApp Management
• Management of multiple WhatsApp numbers
• Connection via QR Code or pairing code
• Real-time connection status view
• Creation and deletion of WhatsApp instances

📣 Mass Broadcasting
• Creation of mass messaging campaigns
• Sending to contacts in the internal database or external files (CSV/TXT)
• Campaign scheduling
• Attachment of images, videos, or PDFs
• Use of AI to generate message variations
• Monitoring of status and performance of broadcasts

👥 Lead Management
• Complete list of leads with intelligent filters
• Activation or AI deactivation per lead
• Quick list update