Canistel

Canistel Resident Portal puts your estate's management office in your pocket. Sign in with the account your facility manager created for you and handle service charge payments, visitor access, maintenance requests and estate announcements from one app — no queues at the management office, no phone calls to the gate.

Built for residents of estates, apartment blocks and managed communities running the Canistel Facility Management System.

WHAT YOU CAN DO

Bills and payments
• See your outstanding balance and next due date the moment you open the app
• Browse every invoice raised on your unit, with coverage period and rate
• Open an invoice for the full breakdown and download it as a PDF
• Submit a payment and its reference — bank transfer, card, online payment or cash deposit
• Follow the payment timeline until the invoice is marked fully paid
• Track deposit balances and everything you have paid year to date

Visitor access
• Register a visitor with name, phone number, purpose, visit date and time
• Generate an access code instantly and share it with your guest
• Add the number of people expected and a note for security
• Keep every pass you have issued in one list
• Review the gate activity log to see who was admitted to your apartment and when

Maintenance
• Report a fault by issue type with a full description
• Track each request as management moves it from new to resolved

Common areas
• Book shared facilities such as halls, gyms and courts
• Pick your date and time slot and add notes for the facility team
• See the approval status of every booking

Incidents
• Report safety and security concerns to management
• Attach photo or video evidence to your report
• Track what happens to each report you file

Electricity
• Check your meter number, current units, consumption rate and connection status
• Log a recharge with units, amount and date
• See total units recharged over time

Announcements and alerts
• Read broadcasts from your facility management team
• Get push notifications for new announcements, payment reminders and updates on your requests

Your activity at a glance
• A reports view summarising outstanding balance, total paid, passes issued, bookings, maintenance requests, incidents and utility usage

WHY RESIDENTS USE IT
• One place for everything — no separate calls, emails or trips to the office
• Visitors get through the gate faster with a code issued before they arrive
• A clear record of every payment, request and booking on your unit
• Immediate notice when management announces something that affects you

ACCOUNT REQUIRED
Canistel Resident Portal is for residents of communities managed with Canistel. Your facility management team creates your account and links it to your apartment, and you sign in with the email address or phone number registered with them. The app cannot be used without an account issued by your estate. If you are not sure whether your community uses Canistel, please ask your facility manager.

Privacy policy: https://canistel.heckerhub.com/privacy.php