AEX Field Services

Focusing on automation of field service, asset and mobile workforce management, AEX Field Services enables enterprises with a large, distributed field workforce to digitally transform, automate and streamline field service operations, from the frontline to back-office systems. AEX Field Services is flexible, scalable and purpose-built to optimize the efficiency of your mobile field workforce—online or offline.

Unlike single-solution software on the market, AEX Field Services is easily configurable to your business needs now and, in the future, across any industry.

Features & Capabilities:
• Work order management
• Digital mobile Smart Forms for field data capture
• Scheduling, dispatching and route optimization
• Asset management and maintenance
• Mobile workforce management
• Customer experience management and notifications
• Field service reporting, analytics and business intelligence

Benefits:
• Utilize work order management, scheduling/dispatching and advanced routing capabilities
• Capture field data, from photos to barcode scans, signatures and more, with digital work order forms
• GPS team location tracking of your field workforce and assets in real-time – know where your field technicians are and where they have been, including a historical replay of their tracks
• Map team locations in real-time and schedule or adjust routes as needed
• Easily access customer work orders and history with a light CRM built-in
• View a calendar of upcoming work order jobs
• Access context-sensitive operating procedures to help get the job done right the first time
• Manage and maintain assets via our native hierarchical asset registry
• Works offline and online, automatically syncing changes when connectivity is restored
• Leverage the Workflow Engine to quickly create automated workflows across your field service operations—from routine to highly complex processes
• Integrate your back-office systems for seamless orchestration of notifications, events and follow-up actions as they happen in the field, such as ERP, CRM, AI/analytics tools, HR programs, GIS, outage management solutions (OMS), support ticketing software, and more.
• Create automated approval workflows