GeneX

【Application Introduction】 GeneX is a one-stop intelligent business communication platform designed for companies expanding overseas. This application serves as the mobile collaboration center of the GeneX system, deeply integrating AI-assisted communication technology to help businesses establish efficient and professional global customer communication channels in cross-border business scenarios.

【Core Functions: Intelligent Customer Service Center】

● Global Communication Workbench: Centrally access and manage WABA (WhatsApp Business Account) communication resources, allowing you to respond to global customer inquiries in real time on your mobile device.

● AI Agent Assistant (AI Copilot): Acts as an intelligent "co-pilot" for human agents, analyzing the context in real time during conversations and providing bilingual response suggestions to enhance communication professionalism.

● Fully Managed Mode (AI Chatbot): Supports enabling AI-automated reception, ensuring 24/7 real-time response, and allows agents to manually take over control of the conversation at any time.

● AI Real-time Translation: Supports real-time bidirectional translation between multiple languages ​​including Chinese, English, French, and Indonesian, eliminating language barriers in cross-border communication.

● Standardized Collaborative Management: Supports intelligent session allocation, work order record viewing, and customer tag maintenance, ensuring standardized and transparent team service processes.

【Enterprise-Level Security and Compliance】 The system employs end-to-end encryption technology to ensure communication privacy, coupled with full-link log auditing to ensure business compliance and traceability, comprehensively protecting the security of enterprise digital assets.

【Special Note】 GeneX adopts an invitation-only enterprise management model. To ensure enterprise data security and the exclusivity of business links, this application does not offer public user registration. All user accounts are created, distributed, and authorized uniformly by the enterprise system administrator in the backend. If you are a member of a relevant organization but have not yet obtained an account, please contact your organization's administrator.