CMS - Dot Internet

CMS (Customer Management System) is the work app of Dot Internet, an internet service provider in Bangladesh. It is for Dot Internet's own staff, branches and partner branches. A login given by Dot Internet is needed; there is no public sign-up.

What the team does with CMS:

- Online Requests: see the requests customers send for a new internet line, call them and record the result.
- New Connections: one list for the whole office, from request to a working line, with package, installation charge and offers.
- Follow up: keep customers who need another call in one sheet, with notes and results.
- Location change, package change and connection deactivation requests, each with its own list.
- Complaints and support work, with who is handling what and when.
- Team messages: chat with departments and branches, with notifications.
- Notifications: a bell for new work, so nothing is missed.
- Bengali and English: switch the language at any time.

Partner branches see only their own customers and entries. Departments see the work of the whole office.

Privacy: customer details are used only for Dot Internet's own service work. See our privacy policy at https://cms.dotinternet.net/privacy