AppCRUE - Ciudadano

AppCRUE Ciudadano is a mobile application for requesting ambulance services in Cali, Colombia. The platform connects users with medical transport services through a real-time, geolocated request system.

Real-Time Geolocation
It uses GPS technology to share the user's exact location with the control center, allowing for the coordination of the nearest ambulance service. Background location access is necessary to provide assistance even when the application is not active.

Service Request
Users can submit requests specifying their current location (automatically detected), the type of situation (traffic accident, home emergency, public road emergency), and any additional observations.

Telephone Validation
Each request undergoes telephone confirmation. A control center operator will contact the user to verify the details before coordinating the service.

Service Tracking
Once the request is confirmed, users can view the vehicle's location on the map, see the estimated time of arrival, receive status notifications, and view information about the assigned driver.

History and Ratings
The app keeps a record of all requested services with detailed information: date, address, type of situation, assigned driver, and ratings provided.

Security
Secure authentication, password recovery via OTP codes, encrypted credential storage, and secure communication via HTTPS.

AppCRUE Ciudadano facilitates access to medical transport services through a modern digital platform. Request ambulances with real-time tracking.