Best Assistance

About Best Assistance

It’s a state-of-the-art and a fully interactive Mobile App designed to assist Best Assistance beneficiaries. Through its advanced design and user-friendly structure, users will find it easy to access dedicated sections, useful functionalities and range of information about their health insurance policies. At the same time, users can surf over the public sections allowing them to stay up-to-date with our business news.

The design has been revamped and we added the below features:
- Pre-Approvals: The member can view the Approvals that are prepared but not yet extracted, by date
- Approvals History: The member can view his Approvals history, by date
- Limitations: The member can view the set limitations and exclusions by Benefit based on his Policy
- Medical File: The member can securely view his medical file and medical history by Diagnosis, 1st & last episode
- Reimbursement Claims: The member can submit and track his Reimbursement Claims directly through the App, that will automatically list the documents needed per type of reimbursement (In-Patient, Out-Patient, Prescription Medicine, Doctor Consultation)
- Request for Pre-Approvals: The member can directly submit and track a request for Pre-Approval to Best Assistance medical team, that in turn will coordinate with the assigned Healthcare Provider and issue the Approval
- My Account: Through signing in, the member will view his Policy details under “My Policy” and access his Profile and personal details under “My Profile”