Awfar Chat Android App

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About Awfar Chat

- All WhatsApp features are available
- Automatic distribution for the conversations
- A profile for each customer and his classification in a marketing segment in order to be used in marketing your products
- Managing users and the customer service team and defining their powers and departments
- View detailed customer service team performance reports based on KPI's performance criteria
- An infinite number of users at the same time
- More than one WhatsApp number on the same inbox
- Add products and their home offers through WhatsApp
- The possibility of integrating it with a system
- Activating the automated response systems for clients and activating the Arabic chatbot

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Frequently Asked Questions (FAQ)

What features are available in Awfar Chat?

All WhatsApp features are available.

How are conversations distributed in Awfar Chat?

Conversations are automatically distributed.

Is there a profile for each customer in Awfar Chat?

Yes, there is a profile for each customer.

Can customers be classified in marketing segments in Awfar Chat?

Yes, customers can be classified in marketing segments for use in marketing products.

Can users and customer service teams be managed in Awfar Chat?

Yes, users and the customer service team can be managed, with powers and departments defined.

Are detailed performance reports available for the customer service team in Awfar Chat?

Yes, detailed performance reports based on KPI's performance criteria are available.

How many users can be online at the same time in Awfar Chat?

An infinite number of users can be online at the same time.

Can multiple WhatsApp numbers be used in the same inbox in Awfar Chat?

Yes, more than one WhatsApp number can be used in the same inbox.

Can products and their offers be added through WhatsApp in Awfar Chat?

Yes, products and their offers can be added through WhatsApp.

Is it possible to integrate Awfar Chat with another system?

Yes, it is possible to integrate Awfar Chat with another system.

Can automated response systems and an Arabic chatbot be activated in Awfar Chat?

Yes, automated response systems for clients and an Arabic chatbot can be activated.