Aticket

aTicket is a customer service application designed for advisors who manage conversations assigned through our chatbot system.

The application allows each advisor to log in with their email address and password to access their assigned conversations and handle them quickly and efficiently.

WhatsApp conversations are received by the system via Meta's official WhatsApp Cloud API. The chatbot can initially manage the conversation, and when human intervention is required, the system assigns the chat to an available advisor.

The advisor receives the assigned conversation in aTicket, can view the messages, and respond directly to the customer. Responses are processed by our system and sent to the user via the WhatsApp Cloud API.

Main features:

• Advisor login using email address and password.

Receiving conversations assigned by the system.

Viewing message history.

Responding to customers from within the application.

Organizing and managing assigned chats.

Identifying the status of conversations.

• Integration with the chatbot system. • Communication with WhatsApp via the official Meta API.

aTicket is designed to simplify the work of advisors by centralizing all the conversations they need to handle in a single application.

Customer service flow: customer sends a message → the system receives the conversation → chatbot processes the request → an advisor is assigned when necessary → the advisor handles the conversation through aTicket → the customer receives the response.