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About My altafiber

My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your Android smartphone (change based on device and operating system).
Billing and Payments:
• Pay your bill
• View billing and payment history
• Setup and manage recurring payments using Autopay
• Enroll in paperless billing using eBill
• View frequently asked billing questions
Account Management
• Register and manage your online profile
• Setup notification for billing, payments and special offers including upcoming promotions and events
Services:
• Check your current services and available services for your address
• View your Fioptics TV equipment and services including channel lineup
Help Center:
• Find quick answers to your billing, payment and service questions
• Troubleshoot basic service issues in real time
• View frequently asked questions
Contact Us
• Chat with a live altafiber representative for help with all service questions
• Send us a question and we’ll reply back via email
• Call us for 24/7 customer service, sales and technical support
Other Features:
• Use Message Center to retrieve important messages from altafiber
• Quick links to the Connect Cincinnati and Watch Fioptics* App
• Interactive map for altafiber Stores and Payment Centers

My altafiber requires an active altafiber account.
App capability is based on subscribed services
*Watch Fioptics App requires a subscription to Fioptics TV

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Frequently Asked Questions(FAQ)

What can I do with My altafiber?

My altafiber allows you to access and manage your altafiber phone, Internet, and Fioptics TV accounts, view billing and payment history, setup recurring payments, enroll in paperless billing, and more.

How can I pay my altafiber bill?

You can pay your altafiber bill through the app. Simply go to the Billing and Payments section and choose the payment option that suits you best.

Can I view my billing and payment history on My altafiber?

Yes, you can view your billing and payment history on My altafiber. It provides a convenient way to keep track of your past transactions.

Can I setup recurring payments using My altafiber?

Yes, you can setup and manage recurring payments using the Autopay feature in My altafiber. It ensures that your bills are paid automatically on time.

Is it possible to enroll in paperless billing through My altafiber?

Absolutely! My altafiber allows you to easily enroll in paperless billing using the eBill feature. You can receive your bills electronically and help save the environment.

How can I find answers to common billing questions?

You can find frequently asked billing questions in the View frequently asked billing questions section of My altafiber. It provides quick answers to common queries.

Can I register and manage my online profile on My altafiber?

Yes, you can register and manage your online profile through My altafiber. It gives you access to personalized account information and settings.

How can I setup notifications for billing and special offers on My altafiber?

You can easily setup notifications for billing, payments, and special offers in the Account Management section of My altafiber. This way, you won't miss any important updates.

Can I check my current services and available services on My altafiber?

Yes, you can check your current services and available services for your address through the Services section of My altafiber. It helps you stay informed about your altafiber offerings.

How can I troubleshoot basic service issues using My altafiber?

My altafiber has a Help Center where you can find quick answers to your billing, payment, and service questions. It also allows you to troubleshoot basic service issues in real time.

How can I contact altafiber for assistance?

You have multiple options to contact altafiber for assistance. You can chat with a live altafiber representative through the app, send your questions via email, or call their 24/7 customer service, sales, and technical support.

What are some other features of My altafiber?

Some other features of My altafiber include the Message Center to retrieve important messages from altafiber, quick links to the Connect Cincinnati and Watch Fioptics* App, and an interactive map for altafiber Stores and Payment Centers.

Do I need an active altafiber account to use the app?

Yes, My altafiber requires an active altafiber account. You need to have an account with altafiber to access and benefit from the features of the app.