Aerotag - Assist 360

Assist360 by AeroTag brings hotel service operations and Smart Check-In into one connected staff app.
Built as the operational companion to AeroTag Assist, Assist360 helps hotel teams receive, accept, manage and complete guest orders, service requests and bookings from a clear, centralized workspace.

From room service and housekeeping to maintenance, amenities and reservations, each request reaches the relevant team with the information they need. Staff can review request details, accept available tasks, update progress and keep every service moving from request to completion.

SMART CHECK-IN WITH AEROTAG PASSPORT:

Assist360 supports AeroTag Passport, a secure document-sharing feature designed to simplify hotel check-in.
When a guest presents their Share QR through the AeroTag app, authorized front-office staff can scan it using Assist360 and receive the documents the guest has chosen to share.

This helps reduce repetitive paperwork, avoid complicated document transfers and create a faster, smoother arrival experience for both guests and hotel teams.

WHAT STAFF CAN DO:
• Receive and accept guest orders, requests and bookings
• View service details in one organized place
• Monitor pending and accepted requests
• Update task and fulfilment statuses
• Coordinate work across hotel departments
• Scan AeroTag Passport
• Receive guest-shared documents during Smart Check-In
• Access received documents according to hotel workflows

DESIGNED FOR BETTER GUEST SERVICE

Assist360 gives hotel staff a simple operational flow with better visibility and fewer missed handovers. Teams can understand what needs attention, who is handling it and how each request is progressing.

This helps hotels improve response times, strengthen accountability and deliver a more consistent guest experience across departments.

ONE CONNECTED HOSPITALITY SYSTEM

Assist360 works as part of the AeroTag Assist ecosystem, connecting the guest-facing experience with the hotel teams working behind the scenes.

Guests access hotel services through AeroTag Assist. Staff receive and manage those interactions through Assist360.
Whether handling an in-room order, housekeeping request, service booking or guest documents at reception, Assist360 helps every interaction move forward with clarity.

Assist360 is intended for authorized hotel employees using credentials provided by their hotel or organization.