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About Matrix eServices Mobile

The Matrix eServices Mobile application is exclusively for the use of Matrix Absence Management, their brokers, clients and the client’s employees.

The mobile application allows users to access claim information and interact with the examiner on the go.

Key Features

• Create an Account
• File a claim
• View claim status
• View claim details
• Report intermittent absences
• Call your examiner
• Email your examiner
• Complete new claim initiation surveys

And for Employers …
• Dashboard reporting and analytics
• Real Time eComm search
• View employee claim status/details
• Email employee’s examiner
• Call employee/s examiner

What's New

• Complete redesign of the apps look and feel
• Sign up for text message notifications
• Upload claim documents via camera/gallery
• View payment information

Please note that some of these functions are at the discretion of your employer.

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Frequently Asked Questions(FAQ)

Who can use the Matrix eServices Mobile application?

The Matrix eServices Mobile application is exclusively for the use of Matrix Absence Management, their brokers, clients, and the client's employees.

What can users do with the mobile application?

Users can access claim information, file claims, view claim status and details, report intermittent absences, call and email their examiner, and complete new claim initiation surveys.

What features are available for employers?

Employers can access dashboard reporting and analytics, perform real-time eComm searches, view employee claim status and details, email employees' examiners, and call employees' examiners.

What are the new updates in the application?

The application now has a complete redesign in terms of its look and feel. Users can sign up for text message notifications, upload claim documents via camera or gallery, and view payment information.