TrustYou

TrustYou, the all-in-one guest feedback platform, introduces the new TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include:

Review Management
* Access all of your online reviews for all of your hotels
* Read your guest satisfaction surveys
* Find all of your reviews in one inbox
* Respond directly to reviews from the app

Reputation Analysis
* See your overall and performance score for your hotels
* Analyze by semantic categories (eg. scores for rooms, food, service, etc.)
* Identify positive and negative trends with Impact Scores
* Benchmark against competitors
* Understand your performance trends over time

New improvements to the TrustYou app allow you to efficiently manage your reputation while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license.

Languages:
English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.