CustomerMatic

The communication and automation platform for modern home service businesses. Bring all your customer communication into one view, no matter how your customer prefers to communicate with you. Then automate all those daily routine communication and marketing tasks that your office is spending hours doing manually every day.

There’s no need to leave or replace your existing field service software. CustomerMatic works alongside whatever you use, extending it, making it better, and doing the things it wasn’t built to do. And the best part? You won’t be entering your customer information manually - we grab it right from your existing software when you need us to, easy peasy.

COMMUNICATE BETTER
Home service businesses earn a reputation for being bad at communicating. But it doesn’t have to be a hard or expensive problem to solve. It starts with bringing every conversation channel into one view. One place to check and respond to customers, no matter how or where they prefer to talk with you. Phone, Voicemail, Email. Texts. Web chat. All the social chat messengers. All in one view. Imagine that!

STOP CHASING THE CONVERSATION
With CustomerMatic, gone are the days of bouncing between apps and devices and screens, trying to remember where a customer message was. Hours of wasted time get returned to you, simply by taking control of the sprawling mess that modern communication has forced on all of us. So go ahead and stay in one place, on one screen. We’ll bring the conversations to you.

GET YOUR TEAM ON THE SAME PAGE
It’s common for a home service company to tell a customer one thing when they call the office, only for an employee in the field to communicate something different later on. By having everyone playing from the same playbook, able to see the whole conversation history with a customer at a glance, there will be fewer embarrassing miscommunications, fewer upset customers, and a whole lot more team cooperation.

TAKE IT OFF YOUR PLATE
It’s estimated that the average home service business that is doing a good job of communicating with its customers will spend a total of 39 minutes per customer just on the routine communications around scheduling, confirming appointments, reminders, follow-ups, questions, estimates, invoices, offers, paperwork, etc. Multiply that by the number of customers you’ll serve in a year, and you can quickly see how this overhead starts to add up to be a massive part of every job you do.

Why not automate most of this routine communication? We want to show you how you can do that and much more with CustomerMatic.

SHAME YOUR COMPETITORS
The #1 consumer complaint about contractors and home services is poor communication. Read the reviews for any of them, and you’ll discover that it’s a pretty low standard. In fact, this presents a huge opportunity for you to really shine where others are weak, and it doesn’t even take that much to be head and shoulders above your competition. Use CustomerMatic, and you’ll get people talking about you in a GOOD way.

WHAT WILL YOU AUTOMATE?
The engine at the heart of CustomerMatic is a beast of automation and communication. If it’s a routine communication task, we can help you successfully automate it. So go ahead, dream big. What massive time-sucks and energy black holes will you banish? What communication monsters will you tame? And what will you do with all the newly returned time and energy this freedom will give you?