Talamo

Talamo is TecOn's IT management platform: ITIL Service Desk, field app, BPMS, CMDB, projects, and automations all in one place.

Access the same operations your team already uses on the web via mobile phone — with login via email and password, Google, or Microsoft (depending on the organization).

WHO IT'S FOR
• Service Desk and Level 1/Level 2/Level 3 Analysts
• Field Technicians providing on-site support
• IT Managers who need a unified view of calls, routes, and processes
• Requesters tracking tickets and support

WHAT YOU CAN DO IN THE APP
• Open and track tickets with queues and SLAs
• Use the Field App: daily route, live status, evidence, and chat
• Receive notifications of new calls and messages
• Attach photos and files to support requests
• Work with location (when authorized) for dispatch and operational tracking
• Access platform modules according to the profile released by the company

TALAMO PLATFORM FEATURES
• Service Desk: ITIL incidents and requests, queues, priority, and SLAs
• Field: routes, field technicians, evidence, and tracking
• BPMS: workflows and requests with forms and approvals
• CMDB: assets and relationships
• Projects: boards and work organization
• Integrations and automations (as per the organization's plan)
• Reports and operational overview for IT

ACCESS AND SECURITY
• Account linked to the organization (multi-company)
• Local and/or social authentication (Google / Microsoft)
• Communication protected by HTTPS
• No ads in the app

IMPORTANT
Talamo is a corporate app: access depends on an invitation or provisioning by your company. If you don't have an account, request one from your IT administrator.

Support and information: https://www.talamoesm.com.br
Privacy policy: https://www.talamoesm.com.br/privacidade
Terms of use: https://www.talamoesm.com.br/termos