Vratka: Returns & Refunds

Never miss a return window again, and never lose a refund. Vratka keeps every return deadline, from the law and from each shop, and checks that the money really comes back to you.

ADD AN ORDER IN SECONDS
• Forward the order e-mail to your private Vratka address
• Scan a paper receipt, share a screenshot or a PDF, or paste the text
• Vratka reads the shop, items, prices and dates, and highlights anything it isn't sure about

EVERY DEADLINE, EXPLAINED
• The legal withdrawal period where you live and the shop's own return window, side by side
• Claims and warranty dates for things you keep
• Tap any date to see why: the rule, the start date and the assumptions
• Reminders a few days before, at the hour you choose

REFUNDS, CONFIRMED
• An e-mail saying "refund sent" is not money in your account: Vratka asks you to confirm when it lands
• Spots partial refunds, a kept delivery charge or a return fee, and tells you how much is missing
• Ready-to-send letters for withdrawals, claims and refund reminders

MADE FOR THE WAY YOU SHOP
• Built-in return rules for popular shops, checked against their published policies
• Consumer law for Czechia, Slovakia, Germany, Austria, Poland, the UK and the US
• Your total money on the way back, at a glance

PRIVATE BY DESIGN
• No ads, and your data is never sold or shared for marketing
• Vratka never connects to your mailbox: it sees only what you send it
• Original files are encrypted and deleted after 90 days; export or delete everything in the app

ABOUT THE AI
Vratka uses AI models (Google Gemini and OpenAI, via OpenRouter with zero data retention) to read order details from the documents you add. AI can make mistakes: uncertain fields are highlighted and you can edit everything. The AI never computes your deadlines; dates come from a rules engine based on consumer law and each shop's published policy, and they are estimates, not legal advice.

Vratka Pro removes the limit of 3 tracked orders and adds a calendar feed and warranty reminders. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the period; manage or cancel any time in your store account settings.

Support: [email protected]
Web: https://vratka.app
Privacy: https://vratka.app/privacy.html
Terms: https://vratka.app/terms.html