Sellia AI

Sellia AI is the app for customer service agents who need to respond to WhatsApp, Telegram, Messenger, and Instagram messages from anywhere.

If your company uses Sellia to manage customer communication, this app allows you to handle conversations in real time without being at your computer.

WHAT YOU CAN DO
• Respond to WhatsApp conversations and other channels in real time
• Receive push notifications when a conversation is assigned to you or a new message arrives
• Send images, videos, documents, voice notes, and locations
• Use approved message templates with variables that are automatically populated from the contact
• Send pre-loaded resources from your team (catalogs, promotions, files)
• View and edit contact information during the conversation
• Assign yourself to queued conversations or transfer them to another agent
• Resolve conversations once the case has been handled
• Re-contact customers whose service window has closed
• Log on and off with a single tap to manage your availability

DESIGNED FOR TEAMS
Sellia AI is designed for customer service, sales, and support teams that handle a high volume of conversations. Each agent sees only the conversations assigned to them, can filter by status and assignment, and works on the same platform as the team on the web.

REAL-TIME
Messages arrive instantly. The app maintains a live connection to the server so you can see new messages, status changes, and assignments without needing to refresh.

SECURE
Your session is protected with two-factor authentication. Tokens are securely stored on your device and are never shared. When you log out, access is completely revoked.

REQUIREMENTS
• Your company must have an active Sellia account (app.sellia.ai)
• You need credentials provided by your administrator
• An internet connection is required to send and receive messages

Sellia AI is the mobile extension of the Sellia platform. To configure channels, manage teams, or access the monitoring panel, use the web application at app.sellia.ai.

Questions? Contact us at [email protected]