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  • Resolve by Nexus Black screenshot 1
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About Resolve by Nexus Black

Resolve is the AI-powered field service assistant that helps technicians close jobs faster.

See your day's work orders, get an instant AI briefing on each job before you arrive, and ask the built-in assistant to diagnose faults, surface the right parts, and guide you through the fix.

Built for field engineers:
- Today's jobs at a glance, online or offline
- AI job briefings before you arrive
- Ask the assistant for step-by-step diagnosis
- Guided execution reports with autofill
- Parts and inventory visibility
- On-site sign-off and closeout

Resolve works offline in the field and syncs when you're back online, so a weak signal never blocks the job. Resolve connects to your organization's workspace; your administrator provides access.

What’s new

Version 2026.11.2 · Updated November 3, 2026

What's new: - A two-panel layout for jobs on tablets. - Camera photos for a job report are also saved to your photo library. - Tap a selected answer again to clear it. - Fixes for photo uploads, travel times, the job list, dialogs and long text on cards.

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