ACE Mobile Self Service

About ACE Mobile Self Service

Employee self-service from IT and other departments, all from a modern mobile app powered by Axios Systems’ assyst ITSM solution.

assyst Customer Engagement (ACE) delivers great support and productivity through digital omnichannel experiences.

ACE Mobile gives you control and flexibility to conduct key tasks anywhere and anytime – all from a modern mobile app powered by the assyst ITSM solution.

A continuous, connected journey provides quick resolution and a positive customer experience interacting with assyst. Empowering you as a customer to resolve issues your way.

Examples of things you can do in the app:

• Search – Quickly find the support and services that you have access to
• Shop for IT Services - Browse the service or support offerings in a catalog view
• Requests – Access self-service for requests or check the status of a request
• Approvals – You can reject or approve requests, changes and other decision tasks
• Log Issues / Requests – Raise support issues or request services for yourself or on behalf of other users
• Tailored Experience – The same self-service shortcuts, quick links and views are available from the self-service portal

Notes
This app may require additional licensing or user permissions to access or for certain features to be activated
Detailed release notes can be found on the Axios Systems assyst product documentation website.

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